SAMSUNG Urges GALAXY FOLD Users to EXERCISE CARE in Video

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Early this month, Samsung proved true to its word when they said that their most ambitious product yet, a foldable smartphone-tablet hybrid device, would finally be released after its abortive original date. Formerly scheduled for April, the Galaxy Fold phone proved to have a fragile constitution, at least when tech reviewers found their advance units suffering from easy breakdowns in the folding hinge, the touchscreen, the works. The Korean electronics giant postponed pre-orders and release while they worked on fixing the shortcomings. By July they were confident in the revamp to announce the Galaxy Fold for September 6. While the problematic issues were addressed, the device still proved rather fragile.

For that reason perhaps, as The Verge tells it, Samsung has released a special video which all but broadcasts that they are aware of the continuing fragility of their Galaxy Fold phone-tablet. It also appears to be an advance promotion for the “Premiere Service” that Samsung has specifically crafted for their product, though again only a mention of the name was made. Nonetheless, the “Caring for Your Galaxy Fold” video offers a handful of tips by which a user can get the best mileage out of the device without breaking.

One of the features of the Samsung Galaxy Fold had been a special screen over the display made out of polymer, which protects the surface from the constant folding and unfolding between phone and tablet mode. The original reviewers removed the pre-installed protective film and caused trouble for their display. Samsung’s video stresses that the film is all the protection the Fold needs, so as not to remove or add extra to the display. It also requests Fold users to run their fingers on the touchscreen gently with “a light touch,” to help preserve the integrity of the polymer screen.

While the front of The Galaxy Fold showcases the actual folding screen, the back has an articulated spine with hinge mechanics similar to that of wristwatches. Samsung has strengthened that spine, which was damaged by some reviewers earlier this year, but reminds users to go out of the way to avoid dust from getting in, as well as water. The company also noted that the Galaxy Fold when folded up is kept secured by magnets on the edges; thus, anything that can be affected with magnets (like a mag-strip card) must be kept away from the device during storage. Samsung notes that the complex mechanism needs care to last long.

From a new series of breakdowns on the “fixed” Galaxy Fold since September 6, some reviewers have demonstrated that it is still easy to lose $1,000 from wrecking the phone when it is subjected to harsh treatment. It seems the Samsung Galaxy Fold will still need a lot of looking after, which means the Fold Premier Service might also get a lot of patronage from users once it is launched.

Image courtesy of Samsung website

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